Customer Service

We stand behind every product shipped to our customer and is backed by a two year warranty.

If for some reason you have not yet received your order, your order was damaged in shipping or you are having other trouble with a piece of equipment please contact our office as soon as possible!

Having your order number available when speaking to a service representative will ensure you get the best service possible. This will also help us identify the material you ordered and give us some insight to any likely troubles you might be having. You can reach a customer service representative by calling our toll free number 888-440-9321 E-mail us at sales@ier-online.com

Our online service is only available Monday – Friday 8:00 Am – 5:00 Pm CST. 24 hour 7 days a week for your convince.

Here is what some of our valued customers are saying about IER

July 2011 -

Wow... We had a do or die emergency and as always you pulled through for us on a holiday weekend none the less.  - Dallas, Tx

August  2011 -

In the Heat Of the summer we had a meltdown. We looked all over for hard to find parts but decided for the cost you gave is it would be best to just retro fit the old thing and start updating.  The knowledge and customer service saved us not only money but head ache.  We will always call IER first! - Louisiana

November 2011 - 

Just wanted to let you know that Oscar was a great help this weekend.  I had and emergency call and Oscar was very professional and even arranged the delivery of the breaker to my customer.  This level of service is why I will continue to use IER in the future. - Houston, Texas